Can I refreeze thawed chubs?
Yes. Our product can be safely refrozen provided the white chubs have not been opened, thawed for more than a few days, or stored above refrigerator temperature.
My order arrived thawed!!!
In the unlikely case that your Furfam's food arrives thawed and warm to touch please contact us immediately at firstname.lastname@example.org or 1-800-475-8313 and reference your order number. If the food is still refrigerator temperature it is safe to ...
Chubs are messy and inconvenient, why not use... ?
We continue to debate this topic and will happily switch to alternative packaging once we find a better alternative :) Here is a bit of insight into why we chose the current chub packaging. Requirements for packaging... • First, to be compatible with ...
Why is there a leathery "skin" inside chubs... is it fresh?
Yes! The leathery skin is completely natural side effect of the high pressure pasteurization process that we use to ensure safety and not a sign of un-freshness. What is happening is that the proteins under pressure are linking together in a fashion ...