Do I need to be home to receive my shipment?

Do I need to be home to receive my shipment?


  • We do not require a signature for your shipment
  • We pack enough dry ice to ensure the product remains safe until you get home that day

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    • Do cats and dogs need carbohydrates?

      This is a common concern raised by pet parents who are used to feeding commercial diets that include carbohydrates (grains, potatoes, vegetables, etc.). The short answer is that neither cats or dogs need carbohydrates to survive.  The AAFCO Nutrition ...
    • When do I need to reorder? This is confusing!

      Agreed!  It can be confusing especially as furfams can vary their consumption depending on activity, seasonal shifts, weather, vacations, and other factors. We recommend ordering on Sundays to ensure delivery the same week. The rule of thumb that we ...
    • How do I unsubscribe? Do I need to call?

      Unsubscribing is easy!  No need to tell us! Just Sign In to your account on and scroll down to the "Manage Subscription" button after your order information.
    • How will the Species Balanced™ dinners be delivered to my home?

      Your Species Balanced™ dinners will be shipped in an eco-cooler packed with sufficient dry ice needed to arrive at your location still frozen or cold to touch. If they aren't please contact us immediately at or ...
    • Do I need to add supplements to your Species Balanced™ dinners?

      No! Our Species Balanced™ dinners are formulated to meet and exceed AAFCO's requirements for "Complete and Balanced for All Life Stages". Any supplementation beyond AAFCO's requirements should be done in consultation with your trusted veterinarian.