When and How will my order ship?
My order arrived thawed!!!
In the unlikely case that your Furfam's food arrives thawed and warm to touch please contact us immediately at email@example.com or 1-800-475-8313 and reference your order number. If the food is still refrigerator temperature it is safe to ...
How will the Species Balanced™ dinners be delivered to my home?
Your Species Balanced™ dinners will be shipped in an eco-cooler packed with sufficient dry ice needed to arrive at your location still frozen or cold to touch. If they aren't please contact us immediately at firstname.lastname@example.org or ...
When will I get my tracking number?
A tracking number will be provided at the end of the day your order is placed (typically 10pm Eastern) If your expected shipping date has passed without a tracking number it might have been delayed until the following week based on transit ...
Can I place an order over the phone or email?
For your safety, our policy prevents us from taking credit card information by phone, email, or any other means other than your entering it on the website. As added security, our software prevents us from seeing your credit card information.
Do you have variety packs?
While we don't offer specifically created variety packs, all of our products are sold in 1 lb. increments, which means you can pick and choose which proteins and styles (raw or cooked) you order, and can mix these across breeds, too. Our only ...