Shipping
Do you offer Local Pickup?
At this time we do not offer local pickup anywhere, including Boulder, CO. The reason is simply that there are no HPP operators within 500 miles of us that accept raw pet food. This means that after our food is made, we ship it to our HPP partner, ...
Holiday Shipping Blackout Dates for 2018
Holidays are a great time for everyone, including our shipping partners, to catch up with their families, friends, or just take a break from it all :) However they also impose restrictions on shipping that need to be accounted for in advance. To ...
My order arrived thawed!!!
In the unlikely case that your Furfam's food arrives thawed and warm to touch please contact us immediately at support@balancedblends.com or 1-800-475-8313 and reference your order number. If the food is still refrigerator temperature it is safe to ...
When will I get my tracking number?
A tracking number will be provided at the end of the day your order is placed (typically 10pm Eastern) If your expected shipping date has passed without a tracking number it might have been delayed until the following week based on transit ...
Do I need to be home to receive my shipment?
No. We do not require a signature for your shipment We pack enough dry ice to ensure the product remains safe until you get home that day
Where do you deliver?
We currently deliver to 48 adjoining US States and Washington DC.
How will the Species Balanced™ dinners be delivered to my home?
Your Species Balanced™ dinners will be shipped in an eco-cooler packed with sufficient dry ice needed to arrive at your location still frozen or cold to touch. If they aren't please contact us immediately at support@balancedblends.com or ...