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My order arrived thawed!!!
In the unlikely case that your Furfam's food arrives thawed and warm to touch please contact us immediately at
or 1-800-475-8313 and reference your order number.
If the food is still refrigerator temperature it is safe to refreeze.
Limitation: If the food was thawed because you were unable to receive it on your pickup day, we may not be able to refund or replace your order.
Updated: 07 Jul 2019 01:33 PM
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